Meet the Security Team
Newbury Business Today Interviews the Team at Cosmo Security Solutions
Driven by the recession, crime is on the rise and discouraging opportunist crime and anti-social behaviour is an increasing concern of many businesses. Thankfully help is at hand from Cosmo Security Solutions, which has its UK headquarters in Newbury.
Meeting at its Enborne Gate offices, Newbury Business Today discovered how Cosmo Security Solutions provides much more than mere security from Group’s Commercial Director, David Foster.
He explained: “We provide a comprehensive range of manned services from our Operations Centre here including services you might expect such as security guarding, mobile security patrols and alarm response and key holding through to specialist security training where we can help a client manage their own risks.
“We also supply highly professional customer service officers for shopping centres and serviced offices, and can provide 24-hour security receptionists, front of house officers and concierge personnel.”
One of relatively few security providers in the UK that is an SIA Approved Contractor, Cosmo Security Solutions has a reputation for providing professional operatives who are trained to the highest level with training tailored to the sites where they work. Security staff are IT literate, environmentally aware, familiar with the importance of health and safety procedures and proficient at customer service. Cosmo Services Group is also accredited with the internationally recognised ISO9001 for its quality management.
David Foster explained: ““We work closely with prospective clients so that we can understand what level of service they need Cosmo to provide and we can make better recommendations through this collaborative approach. That is, of course, if someone needs our support. We certainly have told people before that they do not need security services. This is typical of the integrity that earns us so many referrals.
“We are also continually reviewing the level of satisfaction our clients experience, quickly respond to any concerns and will raise any points where we think we can improve the service provision. It amazes us that while we are in constant contact and reviewing monthly, we routinely discover prospective clients have gone for a year or longer without formally reviewing the service level with their previous provider and that is simple not good enough.
“Another of the many ways Cosmo differs from so many security companies is the way we strive for a seamless service. Typically when someone is ill or on holiday a security firm will simply send in temporary staff that will be unprepared. In contrast we always provide site trained support, replacement security staff that will be familiar with our clients premises and know what support they need to offer.
“We also pride ourselves in the way all our staff are committed to continually adding value and doing so much more than the job itself. For example, one of our clients was able to save money when the security staff who had to be on site offered to water the plants – before they were paying for a landscaping company to come in daily.
“Another site saw our team turning on the photocopiers just before people arrived so they would be ready and warmed up – and ensured they were turned off at the end of the day, improving productivity and saving money.
“We encourage our teams to question the way they are delivering services and want them to tell us if they think there is a better way – and often there is. Of course a great idea on one site can often be rolled out across many of the sites we support here in West Berkshire and throughout the UK.
“We would love to represent more businesses in West Berkshire to support the community where our headquarters is based through improving security and safety locally, and providing local employment opportunities.”
Cosmo Security Solutions is extending an attractive invitation to Newbury Business Today readers who want to safeguard their business. Highly experienced and professional operatives will provide a free security review and give cautious business owners advice on the steps they should take to protect their company – or give them peace of mind that they are already do enough.
This entry was posted on Monday, September 7th, 2009 at 12:41 pm and is filed under Manned Security Services, Manned Security Services Case Study. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.