Cosmo Introduces New Software to Keep Clients, Employees and Operatives Up to Date in Real Time
The Cosmo helpdesk is a centralised support hub offering our clients, Cosmo Group employees and our field based contract staff the latest in CAFM software to help support their property operations.
The helpdesk schedules all planned tasks and provides a centralised contract point for client enquiries, oversees all estate procurement and travel management for Group employees.
Our helpdesk is also a reporting centre for all accidents and incidents within our contracts and can assist clients with the management and escalation of incident and business continuity plans.
Offering a national centralised helpdesk streamlines our communication throughout the Cosmo Group by offering 0845 local rate telephone lines, email or a web portal.
The Cosmo helpdesk provides each task with a project reference number which records the life and costs of the project and provides our client and Cosmo Account Management with accurate KPI data.
Our self-service web portal allows for tasks to be logged and performance viewed in real time, access to documentation such as health and safety, asbestos registers or statutory certification for individual assets or properties.
Jennifer Watson has spent four years developing and operating the FM helpdesk in Scotland for Dalkia Plc which supported a large and prestigious shopping centre estate.
Jennifer will now oversee the day to day set up and operations of the national Cosmo helpdesk based in East Kilbride.
“I see this as a challenging and exciting opportunity. Our clients will experience a quick and effective solution since having a team that understand the operations of a large retail and Facilities Management environment is the backbone to creating a seamless service”.
Our helpdesk can be contacted on:
Tel: 0845 8622273
Email: supportdesk@cosmogroup.co.uk
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