In February, Cosmo Security Solutions had their annual ACS Inspection take place, whereby an inspector visits a selection of their sites to ensure staff are adhering to all daily procedures. The inspector then spends 2-3 days at Head Office, also making sure office staff are adhering to the admin procedures.
The SIA Approved Contractor Scheme provides a universally recognised hallmark of quality for suppliers of private security services. The ACS accreditation mark enables procurers of private security services to distinguish between potential suppliers quickly, accurately and objectively. It provides assurance that the accredited provider has met a clearly defined and independently assessed set of quality standards throughout their business.
As a result, purchasers of private security services can be confident that the quality of services they receive and the capabilities of the people deployed under contract meet the highest industry standards.
On Thursday 18th February 2010, it was confirmed that Cosmo Security Solutions had passed their inspection with flying colours, achieving 57 points!
Cosmo Security Solutions had their first ACS Inspection take place in 2008 when plus 2 points were achieved, 24 points were achieved in 2009, so to obtain 57 points in our third year is a fantastic achievement by all members of the Cosmo team!
As of February 2010, there are 641 companies registered with the ACS and Cosmo Security Solutions are, therefore ranked in the top 25%!
Cosmo Security Links
Contact Information
Dave Foster – Commercial Director
Call: 01635 436 99
David Foster
Commercial Director
Or contact us through our online form
Did you know that Cosmo Services also specialise in industrial cleaning of commercial and retail properties exterior surfaces? Cosmo have a powerful Jet Steam Surface Cleaning unit capable of carrying out the following activities;
- Surface Cleaning : Including block work, tarmac and concrete
- Graffiti Removal
- Steam Cleaning and Bubble Gum removal
- Gutter Cleaning
- Cleaning of Cladding
- Wet Sand Blasting
- Drain Cleaning
- Patio Cleaning, Pathway Cleaning
- Car Park Cleaning, Algae & Moss Removal, Street Cleaning
Cosmo Group offer clients superior quality and value for money in restoring buildings and estates.
To enquire about this hi-tech pressure washing equipment please call 01733 390 806 or email enquiries@cosmogroup.co.uk
The cold weather has contributed to appearance of tarmac surface damage and damage to underground water drainpipes.
An unavoidable consequence of spreading rock salt is that once the thaw arrives roadways, pavements and car parks are vulnerable to potholes both small and large.
These can be dangerous to vehicles and unsuspecting pedestrians.
To date, this winter, Cosmo has received over 30 callouts to carry out temporary repairs to surface damage, followed by a request to quote for re-surfacing.
Cosmo uses their own direct labour to carry out repairs.
Cosmo is available to carry out the mammoth task of undertaking repairs to drain and water pipes.
In addition to repairing potholes, many paving slabs have been damaged and have been lifted, causing hazards, which again Cosmo possess the expertise to repair.
For more details:
T:01733 390 806
Having taken in a 10 ton load of rock salt back in August in anticipation of another cold winter spell, Cosmo gained a head start in reacting to the numerous road gritting callouts that our works desk team received.
Cosmo operatives were able to respond immediately after the exceptional snow fall and icy conditions over Britain.
Operating on a nationwide scale, Cosmo workers were called to over 50 Industrial Parks to spread gritting rock salt on the roads and pathways and clear the heavy build up of drifting snow.
In Bedford the conditions were so bad that no vehicles could get in or out of a large retail park and it took a full day for our operatives to get things back to a semblance of normality.
Contact Information
T:01733 390 806
Email Mick Fitzjohn – enquiries@cosmogroup.co.uk.
The Cosmo helpdesk is a centralised support hub offering our clients, Cosmo Group employees and our field based contract staff the latest in CAFM software to help support their property operations.
The helpdesk schedules all planned tasks and provides a centralised contract point for client enquiries, oversees all estate procurement and travel management for Group employees.
Our helpdesk is also a reporting centre for all accidents and incidents within our contracts and can assist clients with the management and escalation of incident and business continuity plans.
Offering a national centralised helpdesk streamlines our communication throughout the Cosmo Group by offering 0845 local rate telephone lines, email or a web portal.
The Cosmo helpdesk provides each task with a project reference number which records the life and costs of the project and provides our client and Cosmo Account Management with accurate KPI data.
Our self-service web portal allows for tasks to be logged and performance viewed in real time, access to documentation such as health and safety, asbestos registers or statutory certification for individual assets or properties.
Jennifer Watson has spent four years developing and operating the FM helpdesk in Scotland for Dalkia Plc which supported a large and prestigious shopping centre estate.
Jennifer will now oversee the day to day set up and operations of the national Cosmo helpdesk based in East Kilbride.
“I see this as a challenging and exciting opportunity. Our clients will experience a quick and effective solution since having a team that understand the operations of a large retail and Facilities Management environment is the backbone to creating a seamless service”.
Our helpdesk can be contacted on:
Tel: 0845 8622273
Email: supportdesk@cosmogroup.co.uk
Download our
Facilities Management
Brochure for more
information about our
services.
Cosmo’s ongoing relationship with Cambridge Rugby Club continues to strengthen.
Cosmo are proud sponsors of the club and have been following their quest for promotion to the Championship.
Cambridge currently lie third in the table after their latest 26 – 6 win over Nuneaton and are the Eastern Counties most successful rugby club.
Cambridge director of rugby James Shanahan was pleased with the result, and a first bonus point in four matches.
“In the first half we maybe tried a bit too hard to offload, and a few 
aimless kicks, but generally our ball retention was pretty good and we worked hard to get two good tries,” he said.
“In the second half, we started really brightly and Evo (Craig Evans) got a nice try after good work from the forwards.
“Then there was the injury to the poor lad and that massive delay, so it was just about character and mindset and keeping our focus.
“To come back out, get the bonus point and not concede a try for the first time this season deserves a tap on the back.”
Links
View photos click here
Cambridge Rugby Club Website
Match Report
The actions of Security Guarding Officer, Norman Barnes have saved the life of a civilian at Northfield Shopping Centre in Birmingham while attending an incident within Iceland on Thursday 15th October.
When Norman arrived at the store he was informed that a member of the public had fallen ill. Norman quickly established that resuscitation was required and administered CPR. Norman was then assisted after a short time by a nurse who happened to be in the centre. All these actions took place prior to the Ambulance Services arriving.
Norman’s quick reactions and training has saved this person’s life.
Support from other security staff and cleaners ensured that this incident was dealt with, with care consideration and professionalism of the highest standard.
This excellent response from Norman demonstrates a commitment to the job that is demonstrated on a daily basis at Northfield.
Norman has shown along with all other Cosmo staff a commitment to their jobs that is a credit to both Cosmo and them as individuals.
We have received excellent feedback from our retailers on Norman’s quick thinking and actions as well as praise for the way in which our staff carry out their duties on a daily basis.
Driven by the recession, crime is on the rise and discouraging opportunist crime and anti-social behaviour is an increasing concern of many businesses. Thankfully help is at hand from Cosmo Security Solutions, which has its UK headquarters in Newbury.
Meeting at its Enborne Gate offices, Newbury Business Today discovered how Cosmo Security Solutions provides much more than mere security from Group’s Commercial Director, David Foster.
He explained: “We provide a comprehensive range of manned services from our Operations Centre here including services you might expect such as security guarding, mobile security patrols and alarm response and key holding through to specialist security training where we can help a client manage their own risks.
“We also supply highly professional customer service officers for shopping centres and serviced offices, and can provide 24-hour security receptionists, front of house officers and concierge personnel.”
One of relatively few security providers in the UK that is an SIA Approved Contractor, Cosmo Security Solutions has a reputation for providing professional operatives who are trained to the highest level with training tailored to the sites where they work. Security staff are IT literate, environmentally aware, familiar with the importance of health and safety procedures and proficient at customer service. Cosmo Services Group is also accredited with the internationally recognised ISO9001 for its quality management.
David Foster explained: ““We work closely with prospective clients so that we can understand what level of service they need Cosmo to provide and we can make better recommendations through this collaborative approach. That is, of course, if someone needs our support. We certainly have told people before that they do not need security services. This is typical of the integrity that earns us so many referrals.
“We are also continually reviewing the level of satisfaction our clients experience, quickly respond to any concerns and will raise any points where we think we can improve the service provision. It amazes us that while we are in constant contact and reviewing monthly, we routinely discover prospective clients have gone for a year or longer without formally reviewing the service level with their previous provider and that is simple not good enough.
“Another of the many ways Cosmo differs from so many security companies is the way we strive for a seamless service. Typically when someone is ill or on holiday a security firm will simply send in temporary staff that will be unprepared. In contrast we always provide site trained support, replacement security staff that will be familiar with our clients premises and know what support they need to offer.
“We also pride ourselves in the way all our staff are committed to continually adding value and doing so much more than the job itself. For example, one of our clients was able to save money when the security staff who had to be on site offered to water the plants – before they were paying for a landscaping company to come in daily.
“Another site saw our team turning on the photocopiers just before people arrived so they would be ready and warmed up – and ensured they were turned off at the end of the day, improving productivity and saving money.
“We encourage our teams to question the way they are delivering services and want them to tell us if they think there is a better way – and often there is. Of course a great idea on one site can often be rolled out across many of the sites we support here in West Berkshire and throughout the UK.
“We would love to represent more businesses in West Berkshire to support the community where our headquarters is based through improving security and safety locally, and providing local employment opportunities.”
Cosmo Security Solutions is extending an attractive invitation to Newbury Business Today readers who want to safeguard their business. Highly experienced and professional operatives will provide a free security review and give cautious business owners advice on the steps they should take to protect their company – or give them peace of mind that they are already do enough.
David Foster has joined Cosmo as Commercial Director for the security division. David will be responsible for developing business with new and existing clients predominantly within the Security Guarding Sector.
David has over 14 years experience in the Manned Security Guarding industry and has worked with national and regional organisations at both operational and senior management level and has a successful track record of new business development.
David comments “Cosmo is an exciting and dynamic organisation that has an unrivalled service offering”. “In the current financial climate Cosmo has a competitive edge through its consistently high levels of service delivery and I am very much looking forward to being a part of the future success of Cosmo.”
Upon leaving the Royal Air Force, David started his commercial career at operational level as Security Manager for Channel 4 Television . Prior to joining Cosmo David was the Director of Key Accounts for an international security provider.
Cambridge Rugby Union Football Club has signed a yearlong sponsorship deal with Facilities Services Providers Cosmo Services.
The new sponsor will appear on Cambridge Rugby Union Club shirts from the start of the 2009/10 season.
The sponsorship deal includes 6 advertising boards around the stadium grounds displayed at home matches.
Cosmo wishes Cambridge every success in its quest for promotion next season. More news to follow..
