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The overall objective of the Directors of COSMO SERVICES (U K) LIMITED and the managers of COSMO
SECURITY SOLUTIONS is to ensure that clients receive a quality of service which gives them no cause
for complaint, thereby making us the natural first choice for potential as well as existing clients. In order
to achieve this we are committed to providing a service which meets not only the specified requirements of each of our clients but also their implied expectations.
Our commitment to every client is to provide a truly outstanding level of service and we are confident
that in doing so we enhance the security of their personnel, property and premises thereby adding value
to their business.
In order to ensure that we continue to meet these goals we have implemented, and we maintain,
a documented Quality Management System, of which this Statement is the cornerstone, which meets
not only the requirements of BS.EN.ISO 9001:2000 but also those of a range of British Standards
specifying Codes of Practice for the conduct of various manned security activities. We are committed to
compliance with the requirements of our Quality Management System, which includes measures that
have been devised to ensure a continual improvement in the quality of the service provided to our
clients. In order to ensure the continued effectiveness of our Quality Management System it is reviewed
at defined intervals and in accordance with a documented Procedure. During each review of our Quality
Management System we establish quantifiable quality objectives so that by gathering and analysing
data relevant to those objectives we are able to demonstrate the extent of the improvement in our service to clients.
We retain the services of a highly qualified and experienced Quality Management Consultant and have
appointed him as our Management Representative fulfilling the role of Quality Manager. He was
responsible for devising and implementing our Quality Management System and irrespective of his
other duties he is responsible for its maintenance, improvement and development. He is also
responsible for ensuring that it remains relevant not only to our operation and objectives but also to the
needs and expectations of our clients.
Michael Stevenson,
Chairman.
Mark Mathurin,
Operations Director.
April 2007. |
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