Facilities Management Company, Supplying Building Maintenance Service Solutions
Who are Cosmo Facilities Management Services?
Cosmo Services Group was established in 1991 supplying technical services, security and landscaping to commercial and residential property organisations. Cosmo Facilities launched in 2009 as our specialised facilities management company division of Cosmo Services Group. Our client list includes national shopping centres, retailers and commercial buildings. Cosmo Facilities Management Services offer integrated service solutions covering security, cleaning, environmental services, planned and reactive maintenance, project management and energy solutions. Cosmo are considered to be one of the UK’s leading Facilities Management companies, our service delivery and strategic principles differentiates our service from other providers: Experience, Innovation, Quality, Flexibility, Response, Safety and Trust.
Experience
Cosmo’s senior management have a wealth of experience and knowledge in mobilising contracts, delivering hard and soft services, supplying strategic facilities management within large properties. Experience has lead us to identify where services can weaken and inspired us to provide a robust service and helpdesk support package with dedicated account management. Our site and regional management team are committed to delivering consistently high service standards.
Cosmo Facilities has regional offices in Crewe, Glasgow, Peterborough, Wolverhampton, Newbury, Kent and London. Our network of offices and regional personnel are strategically positioned to support large national estates across a fully integrated facilities solution.
Innovation
In a changing economic and business climate, our clients are confident that we can deliver service perfection and support operations to meet their financial, quality and operational requirements. Cosmo’s Facilities Services & Management division have pioneered new service delivery models offering revenue based systems to landlords, improved service delivery with cost efficiency and a consolidated approach. Our services are truly innovative and consistently monitored to improve productivity, quality and environmental goals.
Quality
Clients want their building to represent their brand and values. Each contract we secure has the same primary objective – to deliver services aligned to our client’s requirements. Cosmo’s quality culture is engrained throughout the facilities division with internal systems designed to ensure consistently high performance. Our Account Management have effective contract leadership, service experience and are passionate about service improvement. Cosmo employees receive first class training covering service processes, safety, customer service and development courses focused on progressing their skills and career.
Flexibility
Cosmo Facilities prides itself in creating a business infrastructure that is designed to be flexible in response to industry, property or economic requirements. We are strategically positioned to identify opportunities, understand clients and deliver their requirements with a “Can Do” attitude.
Response
Our national helpdesk collates all property calls and co-ordinates a property response within agreed timescales. Our helpdesk also produce detailed monthly KPI performance reports for Cosmo Facilities clients. The helpdesk ensure that clients receive a quick response and support 24 hrs per day, seven days a week. Cosmo Facilities senior team are fully trained and experienced in handling emergency incidents for blue chip clients and offer a seamless incident support and continuity strategy for your estate.
Safety
Cosmo Facilities has an outstanding safety track record supported by internal training, communication, and safety systems. In addition to this is a safety culture which is engrained into each employee from their first day. Cosmo management teams are trained to IOSH levels as a minimum requirement. Our internal H&S department provide ongoing auditing, guidance and support to the national network of client properties.
Trust
Business has grown and continues to grow on the trust established with clients. Our partnership sets out to establish confidence through an open book policy, frequent communication across all levels of our management structure and exemplary service delivery. Clients are confident that Cosmo Facilities deliver the very best integrated facilities services and management solutions.
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